What furniture services does Maple Crest Furnishings typically offer for interior projects?

Maple Crest Furnishings usually helps with selecting, planning, and supplying furniture that fits the look and function of an interior space. The service scope can include pieces for living areas, dining rooms, offices, and other furnished settings, with options chosen to suit layout, style, and daily use.

What is included when Maple Crest Furnishings handles a furniture order for an interior space?

A typical order includes the selected furniture pieces, coordination around finish and fabric choices where applicable, and clear guidance on what fits the intended room setup. Depending on the project, the scope may also cover product recommendations and support in aligning the furniture with the overall interior design plan.

How are Maple Crest Furnishings prices usually calculated for a custom furniture order?

Pricing is typically based on the piece size, materials, finish, and the level of detail involved in the build. If the order includes interior-specific work, such as built-ins or pieces that need to fit a particular layout, measurements and installation details can also affect the final cost.

Do quotes include everything, or are there extra fees that can change the final price?

Quotes usually outline the main furniture cost and any agreed details up front, but extras can come from changes to the design, special materials, delivery requirements, or site conditions. If a project needs extra interior preparation or more complex fitting, those factors may be reflected before work begins so the pricing stays clear.

How can I contact Maple Crest Furnishings to get started on an interior furniture order?

You can reach out through the contact form, phone, or email to share a few details about your space and what you need. If you already have room measurements, inspiration photos, or an interior plan, sending those along helps the conversation start smoothly.

Terms of Service

Effective Date: September 6, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern access to and use of the products, services, website, communications, quotations, and any related offerings provided by Maple Crest Furnishings Ltd. (“Maple Crest Furnishings Ltd.,” “we,” “us,” or “our”).

By requesting a quote, placing an order, scheduling a consultation, making a purchase, accepting delivery or installation, or otherwise using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

These Terms apply to all customers, whether individuals, businesses, contractors, designers, or organizations, and supplement any written proposal, estimate, invoice, statement of work, purchase order, or service agreement issued by Maple Crest Furnishings Ltd.

2. Scope of Services

Maple Crest Furnishings Ltd. provides furniture-related products and services, which may include, without limitation:

Custom furniture design;
Residential furniture sales;
Office and commercial furnishing;
Furniture delivery and assembly;
Space planning and layout consultation; and
Furniture repair and refinishing.

Service descriptions, product specifications, dimensions, materials, lead times, and prices are subject to confirmation in writing. We reserve the right to modify, discontinue, or decline any service request in our sole discretion, subject to applicable law.

Any renderings, drawings, samples, swatches, photographs, catalog images, or design concepts are provided for illustrative purposes only and may not precisely reflect final results, finishes, textures, colors, grain patterns, or measurements.

3. User Obligations and Responsibilities

You agree to:

Provide accurate, current, and complete information when placing orders or requesting services;
Promptly review and confirm all quotations, measurements, specifications, and design approvals;
Ensure the installation site is safe, accessible, and suitable for delivery, assembly, and/or repair work;
Obtain all required permissions, landlord approvals, building access, elevator bookings, permits, or other authorizations needed for service performance;
Protect floors, walls, doorways, fixtures, and surrounding areas as necessary, unless otherwise agreed in writing;
Be present, or designate an authorized representative, at scheduled delivery, installation, or consultation appointments where required;
Inspect products and services promptly upon delivery or completion and report any issues within a reasonable time; and
Use products in accordance with manufacturer instructions and customary care practices.

You are responsible for any delays, additional costs, or damages arising from inaccurate information, site inaccessibility, failure to prepare the premises, or failure to provide timely instructions or approvals.

You must not misuse our website or services, engage in fraudulent activity, interfere with our operations, or violate any applicable law or third-party rights.

4. Payment Terms and Conditions

Unless otherwise stated in writing, all prices are quoted in Canadian dollars (CAD) and are subject to applicable taxes, shipping charges, delivery fees, installation fees, customs duties, levies, environmental handling charges, and other applicable costs.

We may require a deposit, milestone payment, or full prepayment before commencing work, ordering materials, reserving inventory, or scheduling delivery. Custom orders, special orders, and made-to-order items may be non-refundable once materials are procured or production has begun.

Payment is due according to the invoice terms provided. If no payment timeline is specified, payment is due upon receipt. Late payments may result in:

Suspension or delay of services;
Cancellation of orders;
Storage charges for undelivered items; and/or
Interest on overdue amounts at the maximum rate permitted by applicable law.

You authorize us, or our third-party payment processors, to charge the payment method you provide for all amounts due, including authorized deposits, balances, fees, adjustments, and applicable taxes.

Any dispute regarding an invoice must be raised in writing within a reasonable period after receipt. Undisputed amounts must still be paid on time.

5. Cancellation and Refund Policy

Cancellation requests must be submitted in writing to our contact information set out below. Cancellations are subject to the terms of the applicable quote, invoice, or service agreement.

Custom or made-to-order items: Once production has started, materials have been ordered, or work has commenced, cancellations may not be accepted and deposits may be forfeited to the extent permitted by law.
Standard stock items: Cancellations may be available before shipment or delivery, subject to restocking or administrative fees where applicable and permitted by law.
Delivery and assembly services: Cancellations or rescheduling requests made with insufficient notice may incur fees to cover labour, travel, and scheduling costs.
Repair and refinishing services: Work already completed, materials already used, or custom finishes prepared specifically for your order are non-refundable.

Refunds, if approved, will generally be issued using the original payment method within a reasonable period after approval, subject to inspection, return of products, and deduction of any lawful charges, including shipping, handling, restocking, or repair costs.

Where a product is defective, damaged in transit, or materially non-conforming, we may, at our option and as permitted by law, repair, replace, re-perform, or refund the affected item or service. Any such remedy is subject to reasonable notice and verification.

6. Liability Limitations

To the fullest extent permitted by applicable Canadian law, Maple Crest Furnishings Ltd. shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of business, loss of data, loss of use, or loss of goodwill, arising out of or related to our services, products, or these Terms.

Our total aggregate liability for any claim arising out of or relating to a specific product or service shall not exceed the amount paid by you for that product or service in the 12 months preceding the event giving rise to the claim, or the minimum amount required by law, whichever is greater.

We are not responsible for:

Damage caused by misuse, improper installation by others, neglect, or failure to follow care instructions;
Pre-existing structural issues, hidden defects, or unsafe conditions at the delivery or installation site;
Natural variations in wood, fabric, leather, stone, metal, or other materials;
Delays caused by suppliers, carriers, weather, labour shortages, or events beyond our control; or
Minor variations in dimensions, color, finish, or texture that are within normal industry tolerances.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including liability for gross negligence, wilful misconduct, fraud, or any non-excludable statutory warranty or consumer right.

7. Intellectual Property Rights

All content, designs, plans, drawings, sketches, concepts, photographs, product descriptions, logos, trademarks, layouts, text, and other materials created or provided by Maple Crest Furnishings Ltd. remain the property of Maple Crest Furnishings Ltd. or its licensors unless expressly transferred in writing.

Subject to full payment and any separate written agreement, you are granted a limited, non-exclusive, non-transferable license to use final deliverables solely for the intended purpose for which they were provided.

You must not copy, reproduce, distribute, modify, reverse engineer, publicly display, commercially exploit, or create derivative works from our intellectual property without prior written consent, except as permitted by applicable law.

Any custom design concepts, proposals, or preliminary drafts remain our intellectual property unless otherwise agreed in writing. We may retain the right to use non-confidential project images or descriptions for portfolio, marketing, or promotional purposes, provided such use does not disclose confidential personal information and is permitted by law.

8. Data Protection and Privacy

We collect, use, disclose, and retain personal information in accordance with applicable Canadian privacy laws, including where applicable the Personal Information Protection and Electronic Documents Act (PIPEDA) and any relevant provincial privacy legislation.

We may use personal information for purposes including:

Processing inquiries, quotations, orders, and payments;
Scheduling consultations, deliveries, installations, repairs, and refinishing services;
Communicating about products, service updates, invoices, and customer support;
Maintaining business records and meeting legal, tax, and regulatory obligations; and
Preventing fraud, misuse, or unauthorized access to our systems or services.

We may share personal information with trusted service providers, payment processors, delivery partners, contractors, or advisors only as necessary to provide our services, administer our business, or comply with law. We require such third parties to protect personal information in a manner consistent with applicable legal obligations.

You are responsible for ensuring that any personal information you provide to us is accurate and that you have authority to provide it. If you have questions about our privacy practices or wish to make a privacy request, please contact us using the information below.

9. Force Majeure

Maple Crest Furnishings Ltd. shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, severe weather, earthquakes, labour disruptions, strikes, supplier failures, transportation interruptions, power outages, public health emergencies, government actions, war, civil unrest, cyber incidents, or shortages of materials or equipment.

If a force majeure event occurs, we may suspend performance, extend deadlines, or modify or cancel affected services as reasonably necessary. We will make commercially reasonable efforts to resume performance as soon as practicable.

10. Changes to Terms

We may update or revise these Terms from time to time in our sole discretion. Changes will be effective upon posting the updated Terms or otherwise communicating them to you, unless a later effective date is stated.

Your continued use of our services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using our services.

For orders already accepted, the Terms in effect at the time of acceptance will generally apply to that order unless a change is required by law or expressly agreed otherwise in writing.

11. Applicable Law and Jurisdiction

These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

You agree that any dispute, claim, or proceeding arising out of or relating to these Terms, our services, or any transaction with Maple Crest Furnishings Ltd. shall be brought exclusively in the courts located in British Columbia, Canada, unless applicable law requires otherwise.

12. Contact Information

Maple Crest Furnishings Ltd.

1245 Springfield Road
Kelowna, BC V1X 4J4
Canada

Email: [email protected]
Phone: +1 (250) 762-9483

Please direct notices, complaints, refund requests, privacy inquiries, and other communications to the contact details above.

13. Severability Clause

If any provision of these Terms is found to be invalid, unlawful, void, or unenforceable by a court or other competent authority, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Where possible, any invalid or unenforceable provision shall be interpreted in a manner that best reflects the original intent of the parties and remains consistent with applicable law.

These Terms constitute the entire agreement between you and Maple Crest Furnishings Ltd. regarding the subject matter hereof, except where superseded by a separate written agreement signed by Maple Crest Furnishings Ltd.

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